Privacy Policy for NovaStream Systems

At NovaStream Systems, we are committed to protecting your privacy. This Privacy Policy explains how NovaStream Systems collects, uses, discloses, and safeguards your information when you visit our site, our online platform, or engage with our services related to multimedia playback software, codecs, streaming solutions, and interactive user interfaces. By using our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We collect several types of information from and about users of our online platform and services, including:

• Personal Data: Information by which you may be personally identified, such as name, company name, postal address, email address, telephone number, or any other identifier by which you may be contacted online or offline. This is collected when you fill out forms, request information about our products, or engage with our support documentation.
• Usage Data: Information on how our site is accessed and used. This Usage Data may include information such as your computer's Internet Protocol (IP) address, browser type, browser version, the pages of our site that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data. This helps us understand how our cutting-edge media and video player solutions are being explored by potential clients.
• Technical Data: Details about the devices and technology you use to access our services, including operating system, hardware characteristics, and network information. This is relevant for optimizing our software's performance across various platforms.

How We Use Your Information

We use the collected information for various purposes, including to:

• Provide, operate, and maintain our services and showcase our solutions effectively.
• Improve, personalize, and expand our services, including the development of advanced multimedia playback software.
• Understand and analyze how you use our services to enhance user experience and product offerings.
• Develop new products, services, features, and functionality related to video and audio codecs, and streaming.
• Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the service, and for marketing and promotional purposes.
• Send you emails regarding technical support, product updates, and other service-related communications.
• Find and prevent fraud and other security issues.

Disclosure of Your Information

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction. We may disclose personal information that we collect or you provide:

• To our subsidiaries and affiliates.
• To contractors, service providers, and other third parties we use to support our business (e.g., hosting providers, analytics services) and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
• To fulfill the purpose for which you provide it.
• For any other purpose disclosed by us when you provide the information.
• With your consent.
• To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
• To enforce or apply our terms of use or terms of sale and other agreements.
• If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of NovaStream Systems, our customers, or others.

Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind firewalls. The safety and security of your information also depend on you. Where we have given you (or where you have chosen) a password for access to certain parts of our online platform, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Your Data Protection Rights Under GDPR

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. NovaStream Systems aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data. If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

Changes to Our Privacy Policy

It is our policy to post any changes we make to our privacy policy on this page. The date the privacy policy was last revised is identified at the bottom of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our online platform and this privacy policy to check for any changes.

Contact Information

To ask questions or comment about this privacy policy and our privacy practices, contact us at:

NovaStream Systems

1814 Himrod Street

New York, New York, 11385, USA

Phone: +13058913787

Last updated: November 29, 2023